2026 CTO Hotline Technology Resource Report

The document is a report detailing the findings of the 2026 CTO Hotline, which focuses on technology trends in senior living. It outlines how technology leaders are addressing challenges such as artificial intelligence, cybersecurity, data integration, and digital transformation. The report presents key findings indicating that technology is enhancing resident experiences by empowering staff and streamlining operations. It notes a growing confidence in AI adoption among leaders, with many identifying practical applications to improve efficiency. Additionally, technology governance has become a strategic priority, with a significant percentage of organizations updating their IT plans annually. The report highlights the fragmentation of technology systems as a major concern, with many organizations prioritizing data integration. Cybersecurity remains a critical focus as organizations seek to protect resident information. The report concludes by discussing evolving expectations from residents and workforce, emphasizing the need for organizations to measure technology's return on investment amid rapid industry changes.