CFO Hotline Survey on Senior Living Accounting Practices

This document is a report detailing the findings of Ziegler's first CFO Hotline survey of 2025, which focused on accounting practices in the senior living and care sector. The survey aimed to serve as a benchmarking tool for organizations in this field, gathering insights from over 275 respondents from both single-site and multi-site organizations. Key findings include revenue and staffing data, revealing that most single-site organizations reported annual revenues between $25-$49 million, while multi-site providers generally exceeded $100 million. The report also discusses outsourcing trends, noting that over 50% of providers outsource accounting functions, with an average outsourcing expense exceeding $90,000 annually. Additionally, the survey highlights software utilization in accounting and billing, with MatrixCare and PointClickCare being the most commonly used systems. It addresses resident payment methods and issues faced by organizations, such as staffing shortages and the need for more automation. The report concludes by thanking participants and providing contact information for further inquiries.