Technology Spending Survey Results for Senior Living Organizations

This document is a report detailing the findings of a Ziegler CFO HotlineSM survey conducted in May 2025, which focused on technology spending among senior living organizations. The survey, which has been conducted biennially since 2012, gathered responses from over 170 organizations, with a majority being single-site entities. The report outlines the technological investments made by these organizations over the past year, highlighting the top five areas of spending, including ICT infrastructure and workforce scheduling systems. It also compares these investments to previous years, illustrating trends in technology adoption. Additionally, the report discusses future spending intentions, revealing that many organizations plan to invest in various technologies in the upcoming year. The survey results indicate a significant increase in the use of robotic technology, with 67% of respondents currently utilizing it for various applications, primarily in dining services. Comments from participants reflect their strategic focus on leveraging technology to enhance operational efficiency and service delivery.