Ziegler CFO Hotline Report on Workforce Challenges

This report presents findings from the July 2025 edition of the Ziegler CFO Hotline, focusing on staffing issues in the senior living sector. It outlines the critical challenges faced by senior living providers, including high vacancy and turnover rates, particularly for Certified Nursing Assistants (CNAs). The survey, which includes responses from various organizations, indicates that staffing pressures have significant financial implications, with many organizations reporting increases in total staffing costs. The report details that over half of operating budgets are now allocated to wages, incentives, training, and benefits. In response to these challenges, organizations are employing a mix of traditional and innovative strategies, such as career ladder development and flexible scheduling. The report also highlights concerns regarding recruitment and retention over the next 12 to 18 months, emphasizing the need for creative solutions to stabilize the workforce in senior living care.