UNCLAIMED
Ziro
Overview
Ziro is a Canadian company established in 2005, specializing in content and collaboration software within the software industry. With a workforce of 51 to 200 employees, Ziro focuses on enhancing customer interactions through advanced technologies. The company’s published document emphasizes the importance of optimizing contact center operations by leveraging agent assistance technology. This includes features such as real-time call transcripts, summaries, and knowledge base integration, all powered by artificial intelligence (AI). The document discusses the dual challenge of providing exceptional customer experiences while managing operational costs. It highlights how AI, machine learning (ML), and natural language processing (NLP) can improve agent efficiency and customer satisfaction. Ziro's approach aims to reduce average handle time (AHT) and after call work (ACW), ultimately enhancing customer loyalty and operational effectiveness. The insights provided in their documentation reflect a commitment to improving customer service dynamics while ensuring that agents can focus on delivering value during interactions.