Bryant Dental Automation Implementation Case Study

This case study details the implementation of Zoho One at Bryant Dental, a manufacturer of dental magnification and lighting tools. Established in 2016, the company faced challenges in managing over 150 stages of bespoke loupe manufacturing. Dr. Thomas Hayes-Powell, the Operations Director, aimed to streamline processes and reduce manual errors through automation. The study outlines how Zoho One's suite of applications was selected for its affordability, customizability, and ability to integrate various business functions. Key applications such as Zoho Forms, WorkDrive, and CRM were utilized to enhance order processing, data management, and customer service. The implementation resulted in significant reductions in errors, improved customer satisfaction, and substantial growth in the workforce. The case study concludes with Bryant Dental's plans for future growth and the ongoing benefits of using Zoho One to scale operations effectively.