Digital Health Assessment of UK Businesses in 2024

This report presents findings from a study conducted by Zoho regarding the digital health of UK businesses as of 2024. The study indicates that only 28% of surveyed businesses are classified as having good digital health, a slight increase from the previous year. The report outlines the digital health ratings, showing that large businesses perform better than medium and small businesses. It also highlights the role of artificial intelligence, noting that businesses with good digital health are more likely to view AI as critical. The report details the adoption of cloud platforms, revealing an increase in usage among businesses with poor digital health. Additionally, it documents common challenges faced during digital transformation, including the complexity of integrating new technologies and the need for external assistance. The report concludes with insights into the benefits of digital transformation, emphasizing improved customer and employee experiences as key factors for competitiveness.