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8x8
Overview
8x8 is a software company based in the United States, specializing in mobile app development and communication solutions. Founded in 1987, the company has grown to employ between 1,001 and 5,000 individuals and reported revenue of approximately $715 million. The company’s primary offering is the eXperience Communications Platform™, designed to enhance customer and employee experiences through modern communication tools. This platform enables organizations to deliver differentiated customer experiences (CX) by integrating various communication channels, including voice, video, web chat, SMS, and AI-enabled applications. The platform focuses on improving employee productivity and fostering collaboration across organizations. Key features include omnichannel routing capabilities, real-time collaboration tools, and the ability to leverage customer data for personalized interactions. The company emphasizes the importance of adapting to the evolving needs of customers and employees, highlighting that successful digital transformation and customer experience initiatives are critical for business resilience and growth. The insights and analytics provided by the platform aim to support informed decision-making and enhance overall business performance.