8x8 eXperience Communications Platform Overview

This document is a technical report that outlines the capabilities and advantages of the 8x8 eXperience Communications Platform, which integrates customer and employee communication tools into a single cloud-native solution known as Experience Communications as a Service (XCaaS). The report details how XCaaS combines contact center, voice, video, chat, and APIs to enhance customer experience (CX) and employee experience (EX). It emphasizes the importance of a unified platform in addressing the challenges of disparate communication systems, which can lead to inefficiencies and data silos. The document also describes various features of the platform, including omnichannel support, AI-driven self-service capabilities, and extensive integration options with business applications. Additionally, it highlights the platform's commitment to reliability with a 99.999% uptime SLA, ensuring consistent service for organizations. The report concludes by discussing the strategic importance of optimizing communication for improved customer satisfaction and business resilience.