Summary
This case study outlines the implementation of a new HR Service Desk at Cardiff University, facilitated by Alemba. The university, which has a significant number of staff and students, recognized the need for a centralized recording mechanism for calls to the Human Resources Department. The objective was to create a single point of contact for various HR teams, supporting processes such as Payroll and the eRecruitment System. The project leveraged Cardiff University's existing VMware Service Manager (VSM) system, partitioning it to create new sections for HR and Payroll. This approach aimed to reduce costs associated with software and training. Alemba utilized VPN for remote access during technical delivery, migrating configurations from Development to Production environments. Following implementation, there was a notable increase in calls logged to HR and Payroll, indicating the service's effectiveness. The success of this project has led to plans for future collaborations between Alemba and Cardiff University.
