HR Shared Services Benchmarking Study Overview

This document presents the findings from the 2024 HR Shared Services Benchmarking Study conducted by ScottMadden in partnership with APQC. It highlights key metrics, participant demographics, and trends in HR shared services, including staffing ratios, cost efficiencies, governance models, and the impact of virtual workforces. This comprehensive analysis serves as a valuable resource for organizations looking to enhance their HR shared services operations and performance.