UNCLAIMED
Astreya
Overview
Astreya is a business services company based in the United States, specializing in custom software and IT services. Founded in 2001, the company has grown to employ between 1,001 and 5,000 individuals and reported significant revenue. Astreya's expertise is reflected in its focus on improving global collaboration and support through technology solutions. One documented case study highlights the challenges faced by a high-tech client requiring seamless video conferencing across multiple locations. The company addressed these challenges by deploying a unified solution for managing over 5,000 conference rooms, which streamlined video conferencing services and support. Key strategies included operational concentration on creating well-run environments, proactive problem-solving during initial inspections, and a collaborative approach to support that enhanced first-pass resolution rates. The results demonstrated a reduction in support costs and improved collaboration, with notable decreases in ticket escalation and average resolution times. This case study exemplifies Astreya's commitment to enhancing operational efficiency and client satisfaction through tailored IT solutions.