COPC Inc

Overview

COPC Inc. is a management consulting firm based in the United States, specializing in business services with a focus on vendor management and customer experience optimization. Founded in 1996, the company employs between 51 and 200 individuals and has reported revenue of approximately $22.4 million. COPC Inc. provides professional training and consulting services aimed at enhancing the performance of contact centers, both internal and outsourced. Their documented case studies highlight significant improvements achieved for clients in the telecommunications and hospitality sectors. For instance, a case study involving a major U.S. telecommunications provider illustrated how COPC Inc. helped realign vendor management practices, resulting in improved issue resolution rates and customer satisfaction scores. Additionally, another case study on Hyatt showcased enhancements in conversion rates and customer satisfaction. The firm employs the COPC Customer Experience Standards as a framework for assessing and improving contact center operations, indicating their commitment to establishing consistent management practices and performance metrics across client organizations.

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