Mikano International Limited Case Study

This case study details the collaboration between Mikano International Limited and Deepija Telecom, focusing on the implementation of a call center solution and sales tracking tool. Mikano, established in 1993, operates in the power generation and construction equipment sectors, and faced challenges in managing customer service and sales tracking. Initially, they required a simple call center solution to enhance customer service management and to track leads effectively. The solution provided was the ConVox CCS 4.0 Automated Calling Solution, which was later integrated with a sales tracker tool and additional features such as email and OS ticketing systems. The modifications made to the CRM system allowed for improved sales operations. Key features included multiple login systems, an address book, bulk data upload capabilities, a real-time dashboard, and agent disposition reports. The case study outlines how these solutions have positively impacted Mikano's business operations.