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Deepija Telecom
Overview
Deepija Telecom, founded in 2003 and based in India, operates within the Business Services sector, specifically focusing on call centers and business centers. The company employs between 51 and 200 individuals and has reported a revenue of approximately $21.4 million. Deepija Telecom provides a range of solutions tailored to enhance operational efficiency in call centers. A case study featuring Mikano International Limited, a Nigerian company involved in power generation and construction, illustrates Deepija Telecom's capabilities. Initially, Mikano required a basic call center solution, which evolved into a need for a more comprehensive system incorporating an automated calling solution and a sales tracking tool. Deepija Telecom responded by integrating these solutions with existing CRM systems, email, and ticketing systems, ensuring a streamlined process for lead tracking and customer engagement. The company emphasizes customization in its offerings, providing features such as multiple login systems and an integrated address book, demonstrating its commitment to addressing specific client needs within the call center domain.