Freedom's Digital Transformation with Fluent Order Management

This case study details Freedom Australia's partnership with Fluent Commerce and Nagarro to implement Fluent Order Management, addressing challenges posed by legacy systems that negatively impacted sales and customer experience. The document outlines the objectives of enhancing inventory visibility and modernizing fulfillment processes to support omnichannel retail. Key results include an 85% reduction in order cancellations, a tenfold increase in stock accessibility, and a twelvefold increase in fulfillment centers. The case study emphasizes the importance of an effective Order Management System (OMS) in optimizing inventory control and improving customer satisfaction. It also highlights future plans for further integration with carrier solutions to enhance packaging efficiency and sustainability. Overall, the implementation of Fluent Order Management has significantly transformed Freedom's operational capabilities and customer experience, positioning the company for continued growth in the competitive retail landscape.