Hornbill Case Study on HR Service Transformation

This case study details the implementation of the Hornbill People Hub at Guy’s and St Thomas’ NHS Foundation Trust, one of the largest healthcare providers in London. The document outlines the challenges faced by the Trust with its previous HR Service Management System, which included usability issues, system outages, and a lack of integration capabilities. The objective was to enhance the digital HR experience by adopting a user-friendly system that would streamline HR processes and improve operational transparency. The Hornbill People Hub was chosen for its modern interface and ease of navigation. The implementation involved a comprehensive program with multiple workstreams, focusing on user adoption and system integration. The go-live was executed in phases, starting in March 2025, with a focus on minimizing barriers to access. The Trust aims to leverage the People Hub for ongoing service improvements and better data management, ultimately enhancing HR service delivery and employee satisfaction.