Hornbill

Overview

Hornbill is a United Kingdom-based software company founded in 1995, specializing in database and file management software, as well as enterprise service management (ESM) solutions. The company offers a centralized platform designed to streamline service operations across various organizational functions, including IT, HR, and finance. Hornbill's published documents highlight its focus on implementing ESM solutions that enhance collaboration and automate workflows, thereby improving operational efficiency. Case studies, such as those involving the Mid and South Essex NHS Foundation Trust, illustrate the company's capability in transforming service experiences and boosting self-service adoption rates. The implementation process is characterized by an agile methodology, ensuring timely project completion and knowledge transfer to clients. Hornbill's consultants leverage their industry experience to guide organizations in establishing unified service management platforms, ultimately aiming to modernize service delivery and eliminate operational silos. The company employs a collaborative approach to identify project goals and requirements, ensuring alignment with business objectives throughout the implementation journey.

Industry