Hornbill Flight Check Data Readiness Service

This document is a data sheet for Hornbill Flight Check, a service aimed at optimizing ITSM/ESM migrations through enhanced data readiness. It outlines the process of analyzing and cleansing historical ticket data and existing knowledge content using proprietary Machine Learning and Large Language Model tools. The service identifies anomalies, duplicates, and inconsistencies in records while evaluating ticket completeness and lifecycle patterns. It also maps historical tickets to knowledge content, assesses article quality, and generates missing articles to improve self-service capabilities. The document details the process, which is designed to take no more than eight weeks, minimizing disruption to business operations. Additionally, it emphasizes the importance of trustworthy data for effective ITSM/ESM capabilities and describes the deliverables, including a semantic cluster dashboard, proposed category model, and data quality reports. The service aims to ensure a clean data foundation that supports automation and enhances user experience.