Hornbill Flight Check Data Readiness Service

This document is a data sheet for Hornbill Flight Check, a service aimed at optimizing IT Service Management (ITSM) and Enterprise Service Management (ESM) migrations through improved data readiness. The service utilizes proprietary Machine Learning and Large Language Model tooling to analyze and cleanse historical ticket data and existing knowledge content. It identifies anomalies, duplicates, and poor categorization, while also mapping historical tickets to knowledge content and generating missing articles to enhance self-service capabilities. The process is designed to be completed within five days, minimizing disruption to business operations. The document outlines key benefits such as improved data quality, optimized categorization, and accelerated ESM expansion. It also details the deliverables, including a semantic cluster dashboard, proposed category model, and data quality report, which collectively aim to enhance the efficiency and effectiveness of service delivery.