InMoment

Overview

InMoment is a United States-based company specializing in customer experience (CX) management software, primarily within the customer relationship management (CRM) sector. Founded in 2002, the company has grown to employ between 1,001 and 5,000 individuals and reported revenue of approximately $241 million. InMoment's published documents highlight its expertise in enhancing customer insights and engagement through innovative solutions. For instance, a case study featuring Specsavers illustrates how InMoment transformed their traditional CX program into a comprehensive journey-based listening system that captures feedback at critical customer touchpoints. Another case study with JAX Tyres & Auto demonstrates the implementation of InMoment's reputation management technology, which streamlined review responses and improved productivity. Additionally, InMoment provides practical guidance on crafting compelling CX stories, indicating its commitment to sharing best practices within the industry. The company's focus on data-driven strategies and customer-centric solutions positions it as a key player in the CRM software landscape, addressing the evolving needs of businesses seeking to enhance customer satisfaction and loyalty.

Industry