AI Use Cases in Public Sector Transformation

This report analyzes 4,372 AI use cases to understand the challenges and opportunities of AI adoption in the public sector. It outlines that while AI has the potential to enhance government services and optimize resources, many initiatives stall at the proof-of-concept phase due to misalignment with long-term public priorities and lack of integration into existing workflows. The document emphasizes the need for a sector-driven approach to AI capability building, where industry expertise is leveraged to identify high-impact opportunities and ensure that AI solutions are tailored to specific public sector needs. It discusses the importance of embedding AI within digital infrastructure and governance frameworks to facilitate scalable and sustainable deployments. The report also highlights the necessity for clear oversight and accountability measures to build public trust and ensure ethical AI deployment. By addressing these challenges, governments can transition from isolated AI pilots to comprehensive, impactful implementations that improve citizen engagement and service delivery.