Personal Government Vision for Public Services

This report presents a vision for public services in a post-digital era, termed 'personal government.' It outlines how the evolution of digital transformation has led to a society where public services can be reimagined to be more equitable and sustainable. The authors discuss the necessity of moving beyond traditional service delivery methods to create a citizen-centric approach that anticipates user needs and enhances trust in government services. The report details the transition from e-government to digital government and ultimately to personal government, emphasizing that the focus should now be on improving the public service experience rather than merely digitizing existing processes. Key capabilities for achieving personal government are explored, including the importance of data governance, the role of AI in service delivery, and the need for a seamless integration of services that cater to diverse citizen needs. The vision aims to empower citizens by providing them with control over their data and ensuring accessibility for all.