State of Bus Driver Retention in Public Transport

This report examines the state of bus driver retention in public transport, highlighting insights from a survey of 400 drivers across various countries. It identifies significant challenges faced by the transit workforce, particularly the shortage of skilled bus operators, which is projected to worsen due to retirements and service expansion. The report emphasizes the impact of unpredictable schedules on driver satisfaction and retention, noting that drivers with stable schedules are significantly more likely to remain in their positions. It also discusses the importance of effective communication and workload management as key factors influencing driver retention. The findings reveal that operational improvements can enhance job satisfaction and reduce turnover rates. The report provides actionable recommendations for transportation providers to address these challenges, focusing on human-centric scheduling practices and improved communication systems. Overall, the study underscores the need for operational commitment to create sustainable working conditions for bus drivers.