Wilmington Health Partnership with Reputation Case Study

This case study details the partnership between Wilmington Health and Reputation, focusing on the strategies implemented to enhance patient reviews and overall care quality. Wilmington Health, established in 1971, is the largest private multi-specialty medical group in Wilmington, North Carolina. The medical group aimed to increase the volume and quality of patient reviews to improve its online visibility and care standards. After evaluating various solutions, Wilmington Health partnered with Reputation in January 2022, utilizing its Reviews and Review Booster features. This partnership resulted in a significant increase in positive reviews and a reduction in negative reviews. The case study outlines how Wilmington Health leveraged Reputation's platform to automate review requests and analyze patient feedback, contributing to improved performance metrics across the organization. The document also highlights Wilmington Health's commitment to continuous improvement in patient care and experience, setting ambitious goals for future performance.