Common Service Data Model CSDM 5 White Paper

This white paper outlines the Common Service Data Model (CSDM) 5, which serves as a reference architecture for service-related definitions and service modeling within the ServiceNow AI Platform. It describes the evolution from CSDM 4 to CSDM 5, emphasizing the importance of a standardized data model that supports service level management and provides prescriptive guidance on service modeling. The document details the framework's role in enabling multiple configuration and management strategies across ServiceNow products. It also discusses the collaborative efforts that led to the development of CSDM, addressing the challenges of siloed data models and the need for a unified approach. Furthermore, the paper highlights the ongoing evolution of CSDM to adapt to digital transformation needs and its significance in enhancing service reporting and management. The guidance provided is intended to be future-proof and applicable across various ServiceNow offerings.