ServiceNow

Overview

ServiceNow is a software company based in the United States, founded in 2004, that specializes in enterprise resource planning (ERP) software and broader computer software solutions. With a significant workforce exceeding 10,000 employees, the company focuses on enhancing business processes through its various products, including Customer Service Management, IT Service Management, and Application Portfolio Management (APM). ServiceNow's documentation highlights its commitment to improving visibility and efficiency in organizational processes, as demonstrated in case studies such as that of NTS Netzwerk Telekom Service AG, which illustrates the transformation of customer service operations through ServiceNow's platform. The company also produces guides addressing industry-specific needs, such as telecommunications, emphasizing the importance of strategic application management to optimize technology investments and reduce operational risks. Overall, ServiceNow's published content reflects its expertise in streamlining business operations and enhancing customer experiences through innovative software solutions.

Industry