ServiceNow CMDB Greenfield Implementation Guide

This guide presents a comprehensive framework for implementing a Configuration Management Database (CMDB) using ServiceNow. It outlines a structured approach divided into four phases: Discover, Design, Deploy, and Deliver, spanning a total of 20 weeks. The Discover phase focuses on gathering business requirements, identifying stakeholders, assessing the current state, and defining success criteria. The Design phase emphasizes aligning with the Common Service Data Model (CSDM), designing the data model, and planning integration architecture. The Deploy phase includes pilot implementation, configuring discovery, populating data, and user training. Finally, the Deliver phase covers production rollout and process optimization. The guide also includes templates for requirements gathering, stakeholder engagement, and risk management, ensuring a thorough approach to CMDB implementation. Additionally, it provides detailed descriptions of workshop templates aimed at aligning business and technical stakeholders throughout the implementation process.