CSDM Implementation Guide Including DORA ITS Reporting

This document is a guide that provides detailed instructions on the implementation of the Common Service Data Model (CSDM) with a focus on aligning data with various operational resilience regulations, specifically the DORA ITS Reporting framework. It outlines the updates made in version 5 of the CSDM, including enhanced examples of business services and clarifications on the distinctions between products and services. The guide covers multiple domains within the ServiceNow data model, such as foundational data, business processes, and service delivery. It also discusses the importance of business continuity plans, operational resilience frameworks, and regulatory compliance. The document emphasizes the need for effective incident reporting and third-party risk management as part of the resiliency planning process. Overall, it serves as a comprehensive resource for organizations looking to implement the CSDM in accordance with industry regulations.