ServiceNow Protected Platform Australia Overview

This white paper provides an overview of the ServiceNow Protected Platform for Australia (SPP AU), which is designed to meet stringent data security regulations for government, public sector, finance, and healthcare organizations. It outlines the partnership between ServiceNow and Microsoft, emphasizing the in-country data storage and technical support provided through Australian Microsoft Azure data centers. The document details the security shared responsibility model, where both ServiceNow and the customer have defined roles in managing data security. It also describes the data residency architecture that ensures compliance with local regulations and the technical support structure available to customers. Additionally, the paper discusses the certifications and attestations that SPP AU has achieved, including assessments against Australian government information security standards. The document serves as a comprehensive guide for organizations seeking to understand the security measures and compliance frameworks associated with the SPP AU offering.