Summary
This guide serves as a comprehensive resource for effectively prompting AI agents within the ServiceNow AI Platform. It outlines the fundamental concepts of AI agents, which are described as digital workers that enhance organizational productivity by orchestrating workflows and actions. The guide emphasizes the importance of prompt engineering, detailing how prompts serve as instructions for AI agents to solve business problems. It provides guidance on structuring and formatting prompts, highlighting the iterative nature of prompt writing. The document also discusses the architecture of agentic workflows, the role of orchestrators, and the interaction between multiple AI agents. Additionally, it covers the decision-making process regarding the creation of either a single large AI agent or multiple specialized agents, recommending the latter for better performance and flexibility. The guide includes prerequisites for using AI agents and offers troubleshooting tips, ensuring users have the necessary knowledge to effectively utilize the ServiceNow AI Platform.
