NTS Customer Service Management Implementation Case Study

This case study explores how NTS Netzwerk Telekom Service AG improved its customer service management by implementing ServiceNow. The transition from a highly customized ERP-based system to ServiceNow's IT Service Management and Customer Service Management platforms led to a 10% improvement in case-resolution times and a 360-degree view of customers. The collaboration with SOLVVision AG facilitated a smooth transition, enhancing both employee and customer experiences.