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Servos
Overview
Servos is a United States-based company founded in 2019, operating within the Business Services industry, specifically focusing on custom software and IT services. The company has a workforce of 11 to 50 employees and has reported revenue of approximately $4.39 million. Servos specializes in providing expertise in ServiceNow, organizational change management, case and incident management, helpdesk management, and data architecture. A notable project highlighted in their documentation is the modernization of the North Carolina DMV's contact center, where Servos aimed to enhance efficiency by transitioning from manual processes to a more integrated system. This involved handling over 120,000 calls in the first month and managing the integration of more than 9.8 million constituent records. The project sought to unify disparate processes across various teams within the DMV, improving communication and case resolution through standardized workflows and automated notifications. The focus on digital transformation reflects Servos' commitment to enhancing operational efficiency in public service environments.