Saber Healthcare Case Study on SolarWinds Service Desk

This case study details Saber Healthcare's implementation of SolarWinds Service Desk across its IT and multiple other departments. Founded in 2001, Saber Healthcare operates over 100 skilled nursing facilities and employs around 4,000 staff members. The IT department plays a crucial role in ensuring the availability of mission-critical software, especially during extreme weather events. The transition from a Linux-based solution to SolarWinds Service Desk, a cloud-based IT service management solution, has allowed Saber to meet its 99.9% service-level agreement targets while streamlining operations. The software has been adopted by over a dozen departments, automating processes such as maintenance requests and financial operations. The case study highlights the ease of adoption and the positive feedback from staff, emphasizing the importance of responsive IT solutions in the healthcare sector. Additionally, it discusses future plans for a paperless organization, showcasing the integral role of SolarWinds in their digital transformation efforts.