SolarWinds is a United States-based company specializing in custom software and IT services within the business services industry. Founded in 1999, it employs between 1,001 and 5,000 individuals and reported revenue of approximately $796.9 million. The company focuses on IT service management (ITSM) solutions, as evidenced by case studies demonstrating its impact on organizations such as Big Brothers Big Sisters of America and the El Paso, Texas 911 dispatch system. In these instances, SolarWinds' Service Desk facilitated the unification of IT processes, leading to significant improvements in operational efficiency and service delivery. The company also produces guides and whitepapers that address topics like cloud migration, indicating a commitment to providing resources that assist organizations in optimizing their IT environments. Overall, SolarWinds' documentation emphasizes its expertise in enhancing IT performance, service management, and operational visibility for a diverse range of clients.