Memphis Fire Department IT Support Efficiency Case Study

This case study details the implementation of SOTI MobiControl by the Memphis Fire Department (MFD) to enhance IT support efficiency. MFD, which employs around 1,500 firefighters across 57 stations, faced challenges with outdated technology that hindered their emergency response capabilities. With over 213,000 emergency calls annually, the need for reliable mobile devices is critical. The department required a solution that could ensure device security and minimize downtime. SOTI MobiControl provided features such as remote control functionality, allowing IT personnel to address issues on over 700 devices quickly, significantly reducing the time required for repairs. The case study outlines how this solution has saved MFD nearly 35 hours of downtime per week and improved operational efficiency. Additionally, the software's geolocation feature has proven vital in securing sensitive patient data on lost devices. Overall, SOTI MobiControl has enhanced MFD's ability to maintain focus on emergency services while ensuring their technology remains functional and secure.