UST Global is a business services company based in the United States, specializing in custom software and IT services, management consulting, and solutions for the biotech, pharmaceuticals, and healthcare sectors. Founded in 1998, the company has grown to employ over 10,000 individuals and reported revenues exceeding $6.3 billion. UST Global focuses on providing operational resilience solutions, particularly for financial services organizations, through its UST ResilientOps platform. This platform offers a framework designed to help financial institutions respond to regulatory compliance requirements and operational challenges by enabling effective change management and risk assessment. Additionally, UST Global conducts comprehensive health checks for existing ServiceNow deployments, aimed at optimizing operational efficiencies for financial services firms. Their approach includes detailed analysis and engagement with stakeholders to identify and address gaps in ServiceNow utilization. The company’s expertise lies in leveraging technology to enhance operational capabilities and compliance in highly regulated environments.