UST SmartGenie Agentic AI Platform Overview

This document is a technical report detailing the UST SmartGenie platform, which integrates large language model (LLM) agents, generative AI, and automation to enhance business operations. It describes how SmartGenie provides on-demand AI assistance for various tasks, including answering inquiries, automating workflows, and making real-time decisions. The platform features domain-specific smart agents that function as a digital workforce, improving service delivery and user experience through natural language interactions. The report outlines the seamless integration of SmartGenie with enterprise systems such as ERP, CRM, and ITSM, facilitating access to enterprise data and applications. It also presents various use cases, including customer support enhancement, employee experience improvement, and business analysis facilitation. Additionally, the document discusses the intuitive no-code/low-code environment for building workflows and the SmartGenie marketplace, which offers pre-built agents for diverse applications, thereby accelerating adoption within enterprises.