New 686 Area Code Overlay for Virginia 804 Region

This document is a guide detailing the introduction of the new 686 area code overlay for the Virginia 804 area code region. The Virginia State Corporation Commission has approved this overlay to ensure a continuous supply of telephone numbers in the central portion of eastern Virginia, which includes cities such as Richmond and Chesterfield. The 686 area code will serve the same geographic area as the existing 804 area code without requiring any changes to current phone numbers or dialing procedures. Effective February 1, 2024, customers in the 804 area code may receive a new number with the 686 area code when requesting new services. The guide outlines that customers must continue to dial 10 digits for local calls, including those within the same area code, and should ensure that their equipment recognizes the new area code. Additionally, it provides information on what will remain unchanged and offers contact details for further inquiries.