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Vonage
Overview
Vonage is a company operating within the Computers and Technology sector, specifically focusing on information technology and services. With a workforce of approximately 2,082 employees and reported revenue of $1.41 billion, Vonage emphasizes enhancing customer engagement through innovative communication strategies. Their published documents highlight the integration of artificial intelligence (AI) in customer experience (CX) management, as illustrated in their Global Customer Engagement Report 2025. This report draws insights from over 7,000 customers across 17 global markets, identifying key preferences and challenges in modern communications. It discusses emerging customer communication methods, including multichannel approaches and AI-powered support tools, while also addressing customer attitudes towards AI and data security. Additionally, Vonage contributes to broader discussions on workplace dynamics through research articles, such as "The Social Workplace Volume II," indicating their engagement with contemporary workplace issues. Overall, Vonage's focus is on aligning communication strategies with customer expectations, leveraging technology to improve service delivery and customer satisfaction.