Intershop Communications

Overview

Intershop Communications, founded in 1992 and based in Germany, operates within the Business Services industry, specifically focusing on custom software and IT services. The company employs between 201 and 500 individuals and has reported revenue of approximately 40.6 million USD. Intershop is recognized for its expertise in B2B commerce, as evidenced by its published document, which is part of a series on Advanced B2B Commerce. This document emphasizes the "Manage" step of the Intelligent Customer Interaction (ICI) method, which aims to transform strategic ambitions into operational excellence. It discusses the importance of embedding governance structures and customer-centric metrics, such as Customer Value Indicators (CVIs), to ensure scalable and ethical customer interactions. The paper also highlights frameworks like the Responsible, Intelligent, Compliant, and Innovative (RICI) Model, which helps organizations align their philosophy, processes, technology, and data for responsible customer engagement. Overall, Intershop Communications focuses on enhancing B2B interactions through strategic governance and the integration of AI capabilities alongside human expertise.

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